This is the list of trainees from PGMA tranche 15 and the result of their training:
Grading Legend
85% and above - HIGHLY COMPETENT
80.00% to 84.99% - COMPETENT
79.50% to 79.99% - ACCEPTABLY COMPETENT
79.49% and below - NOT YET COMPETENT
=========================================
Anarna, Arriane - 84.219, Competent
Bari, Victoria-49.767, inc
Batatan, Noel-82.534, Competent
Bauer, Josephyn-54.761, inc
Bay, Jhoanna Liza - 78.461, Not Yet Compt
Caldoza, Isabelita - 83.629, Competent
Castillo, Maricor -37.649, inc
De Guzman, Jonariza -61.864, inc
Del Rosario, Kristian - 65.694, inc
Garcia, Cherry May - 61.349, inc
Gemeno Jessica -79.069, Not Yet Compt
Herrera, Bryan - 88.647, Highly Comptnt
Jamilla, Jerwin - 59.984, inc
Marasigan, Criselle -62.099, inc
Marasigan, Jessica - 66.264, inc
Marasigan, Jonabelle -80.569, Competent
Peredo, Byrone - 41.932,inc
Poblete, Ketchikan - 40.682,inc
Rañin, Jinky -14.34, inc
Reyes, Erlinda - dropped
Salcedo, Emma-67.332, inc
Saule, Joel-80.734, Competent
Tabanan, Evangiline - 63.862,inc
Teves, Jhoanna-dropped
Toledo, Dominic -64.049,inc
Villa, Lovely-80.544,Competent
Yu, Maricris-80.434,Competent
Zate, Julius-17.15,inc
======================================
*All trainees whose names are not verified by their team leaders yet are marked incomplete
**Castillo, Maricor, Peredo, Byrone, and Zate, Julius are marked incomplete due to early abandonment of training
***Bari, Vicky, Poblete, Ketchikan, and Tabanan, Evangiline are marked incomplete because their certification calls are not completed or no records were saved on file
Welcome to Your Electronic Training Site!
I have provided this site for you, dear trainees, so you can study our lessons whenever, wherever you have access online. The lessons are arranged in order of importance, so I suggest that you complete the manual by starting with Typing Tutor and ending with the Telemarketing lesson.
Each session may contain more than one topic, as in the case of the English Tutor site, and you do not need to study all of the lessons there. I suggest you focus on Subject-Verb Agreement and Tenses of the Verb lessons before trying the other topics (note: S-V Agreement is found by clicking on the Grammar Book link). On the other hand, Phonetics Lessons are taken up with headsets so better make sure that you have one ready. Culture trainings will give you trivia and fun facts about the U.S. and the U.K., while Customer Service, Debt Collections, and Telemarketing lessons are provided to give you ideas on the three basic types of calls in the realm of Call Centers.
At the end of your training, you will undergo two (2) certification calls: Customer Service and Telemarketing, and they are made available online as well for your advance readings. You can study the contents of the certification sites so by the time you are taking the exams, you will be familiar with your subject, which will make the examination easier for you.
Your sessions with your live trainer may be short but, hey, that is why this site is here: your e-trainer. This ensures that you'll get continuous training even outside the training room. All you need to do is to have that will to learn and to develop your skills, and you'll be on your way to becoming the best call center representative that you want to be.
But while your here, I only have three things to say:
ENJOY AND LEARN!
God Bless you!
--Your Trainer
Each session may contain more than one topic, as in the case of the English Tutor site, and you do not need to study all of the lessons there. I suggest you focus on Subject-Verb Agreement and Tenses of the Verb lessons before trying the other topics (note: S-V Agreement is found by clicking on the Grammar Book link). On the other hand, Phonetics Lessons are taken up with headsets so better make sure that you have one ready. Culture trainings will give you trivia and fun facts about the U.S. and the U.K., while Customer Service, Debt Collections, and Telemarketing lessons are provided to give you ideas on the three basic types of calls in the realm of Call Centers.
At the end of your training, you will undergo two (2) certification calls: Customer Service and Telemarketing, and they are made available online as well for your advance readings. You can study the contents of the certification sites so by the time you are taking the exams, you will be familiar with your subject, which will make the examination easier for you.
Your sessions with your live trainer may be short but, hey, that is why this site is here: your e-trainer. This ensures that you'll get continuous training even outside the training room. All you need to do is to have that will to learn and to develop your skills, and you'll be on your way to becoming the best call center representative that you want to be.
But while your here, I only have three things to say:
ENJOY AND LEARN!
God Bless you!
--Your Trainer
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